Our Support service
At RICE AI Consultant, We stay with you until you are fully successful and seeing the results you want.
Worried About What Happens After Setup?
You’ve invested in a new system, but you’re worried about what happens after it’s set up. Who will help your team if something goes wrong? This is a common concern among organizations navigating the challenges of modern technology. It’s crucial to have a support plan in place, ensuring that your team is not left stranded. Consider establishing a reliable support network that can provide assistance when issues arise. Additionally, training your staff on troubleshooting and basic maintenance can empower them to handle minor problems independently. This approach not only alleviates your worries but also enhances your team’s confidence in using the new system. With the right measures in place, you can fully embrace the potential of your new investment without the looming fear of technical difficulties.
How We Help
Our support doesn't end when the project is finished. After we launch your new system, we provide a period of intensive, hands-on support called Hypercare. We are right there with you to quickly fix any problems, answer all your team's questions, and make sure everyone is comfortable and confident using the new system. We stay with you until you are fully successful and seeing the results you want.
A Small Event Organizing Company
They've just started using a new project management tool to coordinate their events. During the first month, our Hypercare team is on standby to help their staff with any issues, whether it's setting up a new event project or figuring out how to assign tasks. We make sure their team fully adopts the new system and that the first few events run smoothly.
A Travel Agency
They've implemented a new system to manage customer bookings and payments. A week after launch, an employee has a problem with a payment from an international customer. Our support team can immediately assist, troubleshoot the issue, and provide a quick fix, ensuring no sales are lost and their team feels confident they have a safety net.
See How It Works in Practice
RICE AI Consultant
To be the most trusted partner in digital transformation and AI innovation, helping organizations grow sustainably and create a better future.
Connect with us
Email: consultant@riceai.net
+62 822-2154-2090 (Marketing)
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+62 851-1748-1134 (Office)
IG: @riceai.consultant